Terms of Ordering

These terms apply to orders placed through the B2B store at b2b.100smartfood.hr and are valid for customers acting as legal entities or sole proprietors within their registered business activity.

By placing an order, the Customer confirms that they have read and fully accept these terms.

1. Binding Order

All received orders are considered binding.

  • After submitting an order, it cannot be canceled or modified.
  • The Customer must verify before completing the order:
    • Accuracy of company details
    • OIB (tax ID)
    • Delivery address
    • Ordered products, quantities, and flavors

An e-invoice is issued for each order and cannot be canceled afterward. The invoice is issued solely to the details provided during the order; it is not possible to change the invoice from a legal entity to an individual after the fact.

Goods are shipped after payment is received (including confirmation of successful card payment via the CorvusPay system), unless a different payment method has been agreed with the Customer.

2. Prices

All prices in the B2B store are shown excluding VAT, unless otherwise stated.

Prices do not include beverage container deposit fees, which are applied as pass-through charges in accordance with applicable regulations.

The Seller reserves the right to change prices without prior notice. The price valid at the time of order submission applies to the Customer.

3. Payment Methods

  • Bank transfer / payment on proforma invoice
  • Payment under specially agreed terms (e.g., deferred payment)
  • Online payment by bank cards via the CorvusPay system

Card Payment Details:

  • Card payments are processed through the CorvusPay system for online authorization. Accepted cards include: (adjust according to your CorvusPay contract)
  • Prihvaćaju se sljedeće kartice: (ovdje upiši točan popis prema CorvusPay ugovoru, npr.)
    • Mastercard
    • Visa
    • Maestro
    • [American Express / Diners / druge – po potrebi]

Card Payment Security

Online card payments are handled via the CorvusPay system. CorvusPay ensures complete confidentiality of your card details from the moment they are entered in the payment form.

  • Payments occur over a secure SSL connection and comply with the highest card industry security standards.
  • Card data is not accessible to us as the merchant, but only to CorvusPay and the issuing banks.
  • The merchant never has access to the full card number, CVV/CVC code, or other sensitive card data.

Card Authorization and Charging

  • Upon successful authorization, your card is charged for the total order amount.
  • If the card authorization is declined, the order is considered unsuccessful and payment is not processed.
  • In case of order cancellation or refund, funds will be returned to the card in accordance with the Return & Complaints section and the issuing bank’s rules.

Payment Currency

  • Payments are made in euros (EUR).
  • If the card is issued in another currency, the charged amount will be converted to the card currency using the card network/issuing bank’s exchange rate. Minor discrepancies from the displayed amount may occur.

4. Delivery

Domestic Delivery (Croatia – GLS)

Delivery cost depends on total shipment weight:

  • Up to 30 kg – €7
  • Up to 60 kg – €14
  • Up to 90 kg – €21
  • Up to 120 kg – €28
  • Up to 150 kg – €35

Shipments over 150 kg are considered pallet deliveries. The price for pallet delivery is determined separately based on city and distance and will be communicated to the Customer before delivery.

International Delivery

For orders outside Croatia, delivery cost is based on:

  • Shipment weight (package or pallet)
  • Destination country

After receiving the order, the sales team will contact the Customer to confirm the transport cost.

5. Receiving Goods

Upon receiving the goods, the Customer must:

  • Inspect the shipment and packaging
  • Verify that the delivered goods match the order
  • Immediately report any visible damage to the courier

If the packaging is visibly damaged, it is recommended to record this in the delivery documentation.

6. Delivery-Related Complaints

Complaints related to:

  • Transport damage
  • Missing goods
  • Incorrectly delivered product or flavor

will only be accepted with appropriate evidence to initiate a compensation process with the courier service.

The Customer must provide:

  • Photos of damaged packaging
  • Photos of damaged goods or visible defects
  • Description of the issue

Complaints without proper documentation may not be accepted.

7. Customer Responsibility

The Customer is responsible for:

  • Accuracy of the information entered in the order
  • Ensuring proper conditions for receiving goods at the delivery address
  • Proper storage of products according to the manufacturer’s instructions

8. Final Provisions

The Seller reserves the right to refuse an order in case of technical error, suspected abuse, or incorrect customer information.

For all matters not explicitly regulated by these terms, the provisions of the Croatian Obligations Act and other applicable laws of the Republic of Croatia apply.