Delivery and Shipping

Delivery Time

The standard delivery time within Croatia is 1–3 business days, except for certain islands and the Dubrovnik area, where the timeframe depends on the schedules of courier services and ferry lines.

For international shipments, delivery times depend on the destination country and the logistics partner.

Delivery Costs

Delivery within the Republic of Croatia (GLS):

  • Up to 30 kg – €7
  • Up to 60 kg – €14
  • Up to 90 kg – €21
  • Up to 120 kg – €28
  • Up to 150 kg – €35

Shipments above 150 kg are delivered as pallet shipments. The price for pallet delivery is determined based on the delivery address and will be communicated to the customer before shipment.

For international orders, the delivery price is determined based on:

  • the total weight of the shipment (package or pallet)
  • the destination country

After receiving the order, our sales team will contact the customer to confirm the transport cost.

Delivery Process

Delivery is carried out by external logistics partners (GLS and, if necessary, specialized pallet carriers).

Products are packaged to withstand normal handling during transport. Upon receiving the goods, the customer is obliged to:

  • inspect packages and packaging
  • immediately report any visible damage to the courier upon delivery
  • record damage in the delivery documentation (if applicable)
  • verify quantities and items against the order

If the packaging is visibly damaged, the customer is advised to refuse the shipment.

By signing the delivery documentation, the shipment is considered received without visible external damage.

Incorrect or Wrong Deliveries

If the customer receives a product different from the one ordered (wrong item, flavor, or quantity), the customer is entitled to:

  • a correct delivery of the ordered item, or
  • a refund if a correct delivery is not possible

In this case, the customer must return the incorrectly delivered product in its original condition.

Inability to Deliver

If the seller is objectively unable to deliver the product within the expected timeframe, the customer will be notified to arrange a new delivery date. In this case, the customer also has the right to cancel the order.

Documentation with Delivery

With the goods, the customer receives:

  • an e-invoice (sent by email)
  • delivery documentation
  • other documents, if applicable (e.g., declarations, certificates for specific products)