Consumer Complaint Submission

In accordance with the Consumer Protection Act, we inform consumers that any complaints regarding purchased goods, provided services, or the merchant’s operations can be submitted in writing to the following address:

Bolero Adria d.o.o.
Jablanovec (City of Zaprešić)
Voćarska 13, 10290 Zaprešić, Croatia
or via our contact page.
To help us quickly identify the specific order your complaint relates to, please include the order number, invoice number, or your full name in the complaint.
Receipt of the complaint will be confirmed in writing without delay, and a written response to the complaint will be provided no later than 15 days from the date of receipt.